FREQUENTLY ASKED

Questions

SALES

TECH SUPPORT

MARKETING

SHARPCARE

FINANCE

CLINICAL

SALES QUESTIONS

SharpLight offers a range of multimodality devices designed to give you greater access to leading medical aesthetic technologies using one platform. Our clinically-devised technologies can be used independently or combined to treat over 60 clinical indications.

Practices report positive ROI from increased patient volume, higher treatment margins, and enhanced patient retention due to the efficacy and reputation of Sharplight devices in delivering superior skincare results.

In regards to all our DPC technology, it is neither diode nor IPL. IPL (Intense Pulsed Light) is essentially the same “family” if you will and can be thought of as the base foundation that DPC was built off of. DPC (Dynamic Pulse Control) is proprietary to SharpLight and is able to go to 90% reduction instead of the traditional 70% reduction in IPL treatments.

As well, the cooling crystal does not require any gel, unlike some IPL technologies. The second concept of our DPC HPs is that, while IPL can offer cooling crystals they are usually at the -2 to -4 range, whereas our cooling crystal is defaulted to a -8, with the option of swapping to the smaller snowflake which cools at -4; offering a much more comfortable treatment, especially for HR that penetrates deeper into the pores/follicles.

Diode lasers are the actual laser HPs that are past the visible light spectrum (so Infrared and higher) and deliver wavelengths ranging from 810 to 1064 nm.

SharpLight’s devices come with the SharpLight Total experience which includes expert marketing support, clinical support, tech support, customer service and help with financing all customized to your business needs. We have the industry’s longest warranty program with 3 different tiers, offering exceptional support.

SharpLight is a leading innovator in the field of non-invasive multi-modality med-aesthetic devices. Our award-winning technologies move beyond industry standards to expertly deliver greater efficacy, comfort, safety and results. Our Dynamic Pulse Control™ and FLOW technologies transcend the limitations of standard IPL technologies, allowing you to treat a higher range of client profiles.

TECH SUPPORT QUESTIONS

In the event of a warranty repair or service request, SharpLight coordinates with authorized service providers or technicians to ensure prompt resolution. They maintain a network of trained professionals to perform repairs efficiently.

To initiate a warranty claim or service request, contact SharpLight’s customer support team directly. They will guide you through the process, including troubleshooting steps, sending replacement parts, or scheduling an on-site technician visit if necessary.

Yes, SharpLight offers comprehensive technical support to assist practices with maintenance tasks and troubleshooting issues that may arise during operation. Their support team can provide guidance remotely or dispatch technicians as needed.

SharpLight provides training programs for users to become proficient in operating their laser devices safely and effectively. Training sessions cover device operation, maintenance procedures, and best practices to optimize treatment outcomes.

Beyond the warranty period, SharpLight continues to provide support through service contracts or on-demand repairs. They offer competitive service rates and prioritize quick turnaround times to minimize downtime for your practice.

SharpLight provides 2 comprehensive warranties including bumper to bumper, regular maintenance. Go to our SharpCare page to learn more about what is covered under each option.

MARKETING QUESTIONS

Sharplight provides comprehensive marketing support including promotional materials, patient education resources, training on marketing best practices, and co-marketing opportunities to enhance practice visibility and patient acquisition.

Yes, Sharplight devices can be seamlessly integrated into your practice’s marketing efforts. offer customizable treatment packages, before-and-after photos for social proof, and content for website and social media platforms to attract and inform potential patients.

The Sharplight laser device’s reputation for delivering safe, effective, and innovative treatments can attract patients seeking advanced skincare solutions. Promoting its benefits through targeted advertising and digital marketing campaigns can help expand your patient base.

Positioning your practice as a leader in advanced skincare technology with the Sharplight laser device can set you apart from competitors. Highlighting its benefits such as superior patient comfort, faster treatment times, and exceptional results can attract discerning patients seeking quality care.

SHARPCARE

SharpCare is SharpLight’s commitment to providing comprehensive customer support and service excellence. It includes a range of services aimed at ensuring optimal performance, reliability, and satisfaction with SharpLight devices.

SharpCare includes technical support, warranty services, training programs, marketing support, and access to customer service representatives dedicated to assisting with any inquiries or issues related to SharpLight devices.

Choosing SharpLight means access to a responsive and knowledgeable support team that understands the nuances of their devices. They prioritize customer satisfaction, quick issue resolution, and ongoing support to ensure your practice runs smoothly.

Yes, SharpLight provides ongoing support post-purchase to address any questions, technical issues, or maintenance needs that may arise. Their commitment to SharpCare ensures continuous assistance throughout the device’s lifecycle.

SharpLight offers resources such as marketing materials, patient education resources, treatment protocols, and clinical support to help practices maximize the benefits of their devices and attract and retain patients.

SharpLight values customer feedback and actively seeks input through surveys, customer satisfaction assessments, and direct communication channels. They use this feedback to enhance products, services, and support offerings.

Your satisfaction is our priority, and for any inquiries or concerns, please feel free to reach out to us at Sharpcare@sharplight.com! As SharpLight’s dedicated customer service division, we are well-equipped to assist or  direct your specific needs promptly and effectively.

You can connect with SharpCare through the following channels:

FINANCE

SharpLight offers flexible leasing options tailored to suit your practice’s financial needs. Lease terms typically range from 12 to 60 months, with competitive rates and customizable payment structures.

Leasing allows you to conserve capital by spreading the cost of the laser device over time, preserving cash flow for other business needs. It also provides potential tax advantages, as lease payments may be tax-deductible as operating expenses.

SharpLight provides financing solutions through partnerships with leading financial institutions. Financing options include fixed or variable interest rates, with terms that can extend up to 84 months, depending on credit approval and specific requirements.

Depending on the financing or leasing agreement, there may be minimal upfront costs such as a security deposit or first and last month’s payment. SharpLight representatives can provide a detailed breakdown of initial expenses.

While specific credit requirements may vary based on the financing provider, SharpLight works with a range of credit profiles to offer financing solutions. Applicants with lower credit scores may still qualify with appropriate terms.

SharpLight offers transparent pricing and financing calculators to help you estimate total costs over the lease or financing term. This includes principal payments, interest charges, and any applicable fees to facilitate informed financial planning.

CLINICAL

Clinical training is a pillar of our SharpLight Total through our LaserSmart training program. This program was developed by our leading clinical directors to ensure we are providing a detailed educational experience on all our technologies. Training consists of both theory and hands-on practice with our clinical trainers, with a hybrid learning option available.

SharpLight’s SMART devices are highly user-friendly, with pre-set parameters requiring minimal selection to arrange customized treatments. Staff members operating the SharpLight devices are required to undergo LaserSmart training to be certified. Additional advanced training is available after 3 months of providing SharpLight treatments.

Our studies encompass rigorous scientific research and clinical trials that evaluate the performance, and outcomes. They contribute valuable data and insights into the mechanisms of action behind Sharplight devices such as Dynamic Pulse Control, Radiofrequency, Vermaderm and Laser Technologies. Our clinical studies are purposely designed for our Partners to gain a deeper understanding of how to optimize treatment parameters and customize protocols for a wide range of blended treatment measures and combinations, known as our unique multi-modality approach.

Yes, the SharlIght laser allows for customization of treatment parameters such as pulse duration, fluence (energy level), and spot size, ensuring optimal treatment outcomes tailored to each patient.

Results vary depending on the condition treated and the individual patient. Some patients notice improvement immediately, while for others, results become more apparent over a series of treatments.

Typically, patients experience minimal to no downtime after SharlIght laser treatments. They may experience mild redness or swelling immediately post-treatment, which resolves within a few hours to days depending on the treatment area and intensity.

Yes, the SharlIght laser incorporates technologies that allow for safe and effective treatment on all skin types, including darker skin tones.

Sharplight provides comprehensive training programs to ensure your staff is proficient in operating the device safely and effectively. Certification ensures compliance with regulatory standards and enhances patient confidence in your practice.

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